Imprint & Terms and conditions

Amtsgericht Osnabrück, HRB 210911

Headquarters: Ostercappeln, Germany

VAT ID No. DE 308623109 | Management: Kai Buschermöhle

Customs services provided by Die Zollagentur are exclusively subject to these GTC. Other terms and conditions do not become part of the contract, even if the customs agency does not expressly object to such conditions or performs its services unconditionally despite knowledge of the customer’s deviating conditions. Changes and additions to these terms and conditions of order must be made in writing, as must the waiver of this formal requirement.

These T&Cs apply to all future orders, even if they are not expressly agreed to again.

1. The Customs Agency works based on the General German Freight Forwarders’ Terms and Conditions (ADSp) in the current version, unless otherwise provided for below. The Client is aware of the content of the ADSp.
2. The Client undertakes to pay without delay all duties and other expenses incurred by the Customs Agency in connection with the execution of the order. The billing for consulting and/or severance services provided is generally prepared according to expenditure. At the request of the client, the creation of a collective invoice or credit note (e.g. weekly or monthly) can also be agreed. For the display of the import duties to be paid during import customs clearance (import sales tax or import duty), we charge a capital commitment fee of 2% of the import duties to be paid. Delays in payment will be reminded immediately and will be charged with reminder fees of 25 EUR.
3. The Customs Agency reserves the right to refuse customs clearance if there is an important reason. Important reasons in this sense are, in particular: – late payment by the contracting entity – missing documents for a proper customs declaration – inadequate description of the goods – lack of security declaration for authorised economic operators
4. The client is obliged to provide the customs agency with all the information required for the customs declaration within the framework of a clearance order.
5. The customs agency is entitled to use vicarious agents. The Client confirms that these vicarious agents selected by Die Zollagentur may carry out customs clearance or individual services for him within the scope of the respective order.
6. The Customs Agency assumes no liability for an incorrect determination of a customs tariff number, unless the Customs Agency or its employees and vicarious agents have acted intentionally or with gross negligence. Customs tariff information from the Customs Agency is non-binding. The customer is informed that a binding customs tariff information can be applied for from the competent customs authorities. In cases of force majeure, the Customs Agency is entitled to discontinue the contractually owed services immediately and without compensation. The customs agency undertakes to inform the customer immediately of the existence of force majeure and the cessation of the service. The limitations of liability of the ADSp are expressly pointed out.
7. The Customs Agency shall not be obliged to examine the possibility and conditions of customs clearance at a preferential tariff rate or to inform the principal thereof. The obligation to obtain information about any customs exemptions and documents to be provided in this regard is solely incumbent on the client.
8. The Client undertakes to cooperate with the Customs Agency and the customs/tax authorities with refund requests for excess duties to make all requested documents available at all times without delay and/or to grant the authorities access to the requested documents/data.
9. The Client and Die Zollagentur agree that Die Zollagentur acquires a lien in accordance with the ADSp on the consignments to be cleared through customs on which The Customs Agency has acquired or will acquire possession in the course of business. The lien serves as security for all existing, future and conditional claims to which the customs agency is entitled against the customer from the respective business relationship.
10. All data of the Client, including any personal data of employees of the Client, will be stored and used exclusively for the processing of orders. The Client expressly agrees to the use and storage in the above sense and, if necessary, will obtain appropriate declarations of consent from its employees. All data is processed by the customs agency within the meaning of the Federal Data Protection Act.
11. The place of performance for all services to be provided by the contracting parties is Ostercappeln. The place of jurisdiction for all legal disputes arising from the contractual relationship is Ostercappeln or Osnabrück.
12. The law of the Federal Republic of Germany applies.

Ostercappeln 01.06.2025