Accessibility declaration

We make every effort to make our website accessible in accordance with the Web Accessibility Act (WZG) as amended on the implementation of Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies (Official Journal L 327 of 2.12.2016, p. 1).

This accessibility statement applies to the diezollagentur.de website.

Status of compatibility with the requirements

Due to the following incompatibilities and exceptions, this website is partially incompatible with conformity level AA of the “Guidelines for Web Accessibility – WCAG 2.1“ or with the applicable European standard EN 301 549 2.1.2 (2018-08).

Non-accessible content

The content listed below is not accessible for the following reasons:

(a) Incompatibility with the provisions on accessibility

Alternative texts for “non-text” elements are only available in German in the English language version for the time being due to technical hurdles
Keyboard operation not optimal for some elements, but mostly possible

(b) Disproportionate burden

Some older PDF documents are not fully accessible. When it comes to new documents, care is taken to make them as accessible as possible. However, a revision of older PDF documents represents a very high effort.

Content from third parties that is not within the sphere of influence of the site operator: e.g. Twitter and YouTube embedding.

Preparation of this accessibility statement

This statement was created on 28.05.2025.

Template for the statement: MODEL ACCESSIBILITY STATEMENT https://eur-lex.europa.eu/resource.html?uri=cellar:e1dfb98d-5aa1-11e8-ab41-01aa75ed71a1.0001.02/DOC_2&format=PDF)

Basis of the statement: Manual and partially automated accessibility evaluation of an external agency from different pages of the website (28.05.2025).

The statement was last reviewed on 28.05.2025.

Feedback and contact details, complaint option

The offers and services on this website are constantly being improved, exchanged and expanded. Usability and accessibility are very important to us.

If you find any barriers on our site (in addition to those already described in this statement), please report them to us: Please send all messages and suggestions to us by e-mail to info@diezollagentur.de with the subject “Reporting a barrier on the diezollagentur.de website”. Please describe the problem and provide us with the URL(s) of the affected website or document.

Contact:

The Customs Agency – Kai Buschermöhle GmbHBremer Straße 12249179 Ostercappeln

E-mail: info@diezollagentur.de

We will review your report and, if necessary, remedy the reported defects.

Arbitration procedure

If you are not satisfied with the accessibility of our website or mobile application and have not received a satisfactory response to your feedback, you can apply for an arbitration procedure in accordance with Section 9d of the Lower Saxony Disability Equality Act (NBGG). The arbitration centre at the State Commissioner for People with Disabilities in Lower Saxony provides support in the out-of-court settlement of disputes between people with disabilities and public bodies in the state of Lower Saxony in the area of digital accessibility. The procedure is free of charge and legal assistance is not required.

Arbitration body pursuant to Section 9d NBGG

at the Office of the State Commissioner for Persons with Disabilities

at the Lower Saxony Ministry for Social Affairs, Labour, Health and Equality

Postfach 141

30001 Hannover

Phone: 0511 120-4010

Email: schlichtungsstelle@ms.niedersachsen.de

Website: www.behindertenbeauftragte-niedersachsen.de/DE/Schlichtungsstelle

Opening hours: Available by telephone Monday to Friday from 10:00 to 14:00.

Outside these hours you can leave a message on the answering machine.

Applications to initiate conciliation proceedings can be made in text form or orally for recording. A personal appointment is required for an oral application; it is not possible to submit an application by telephone.